RC Pros Plumbing - Dallas, Texas

Yesly R.

Un servicio de gran calidad! Buena experiencia y buena comunicacion! Sin duda muy profesionales y atentos a sus clientes.

Angelica Cruz

Rafael García: tiene buena atención muy amable y dan buen servicio

Juan Garcia

Buen trabajo muy profesionales la atención y trabajo de Rafael Garcia

sugeyl

Chad Isaacs

Absolute great company! Will use them again and look to partner with them in future on multiple projects! Douglass was easy to work with and communicated like a professional! Job was completed on time and on budget just as contracted! Thank you so much for an easy transaction! A+++

David Greathouse

Used this coupon $69. Oh they added trip charge like double the price so you pay $158 for cleaning and trip service/tax. The technician only cleaned one way which went under the house and found one small root that looks like a fat mouse size and a wipe(see picture 3). He was about finished with cleaning, I asked him if he is going to go other way to clean toward the street. He said no. Only pay for one way not both ways. I re-read the coupon $69 it said drain cleaning that’s all. Am I missing something? It didn’t state one way only. Then I ran the washer cycle that I paused it for next drain cycle. Well, washer was draining when tech was about to loading equipments into his van. I informed tech that the water is still clogging in sewage. He said he would have to do hydro jet for $400 buck and he believes that my sewage pipe is broken because roots got into it. He said I need to replace the whole sewage pipe. He just kept adding more estimates quote bigger and bigger. What a joke! I called his manager about not cleaning out other way toward the street. He said I have to pay other 200 something. It’s like pouring more costs. They are joke. Their coupon is misleading add more costs. Beware, don’t use them. I hired someone else and he did clean both ways in sewage line. He found more dead roots (see pictures 4-9) which RC plumber wouldn’t do it because coupon one way only. Now I have no problem running many load of laundry for over a month since he cleaned it out really good twice, YES twice both ways! Call other plumber who you know them.

Brandon Smith

I reached out to RC Pros about a project that I needed help on. I will admit that it was a hard project, however, I Was told that it could be done through their expertise pretty easily. I was excited when communicating with Doug because he was very responsive. I paid a very large sum of a down payment on the project without any hassle. Three weeks into the preparation of the project, Doug went completely ghost on me. I would call the office and ask if Doug was in and the receptionist would say yes he’s he’s in his office right now. I will transfer you. She would come back to the phone and say oh I’m sorry Douglas is in a meeting. This happened every day multiple days for another three weeks. He would not return any of my emails or phone calls. I eventually had to call my credit card company and have them reverse the charges. It wasted over six weeks of time.

I understand it was a hard project and I would’ve understood if Doug would have communicated with me that hey this project is more than we can handle. We can offer you a refund. I would’ve been completely OK and understood. However, this is Part of a larger problem in the Contractor world. Simple communication and treating a customer with humanity We take this company a long way. I’m sorry to have to write this review but it’s been heavy on my heart for a month now.

janice woods

The RC Pro team worked tirelessly to solve an issue for me. They were professional and very concerned about my needs. Everyone took an interest in getting the job done in a timely manner. Great customer service