Electric Pros, Inc - Dallas, Texas

Brandi & Jeff

I called Electric Pros on a whim hoping they would be open at 7pm two days before Thanksgiving because my husband and I needed help hanging a chandelier we thought we could do on our own. Jackson with Electric Pros answered and promptly set a next day (day before Thanksgiving) consult appointment to give me an accurate quote. He came in, was able to hang our Chandelier same day and it only took him 30 minutes tops and it looks AMAZING! Thank you guys for helping us out you’ve made our day and our nursery!

TamandBeth Bodenheimer

Work performed Oct 2018.
Was in need of a competent electrician to address a partial circuit outage that affected only about half the power feeds on a single AFCI circuit. Some Light switches and outlets worked some didn't. Home built in 2004 when Codes for AFCI type breaker installs were fairly new. At that time only Bedrooms were required to have AFCI type circuit breakers. This home had 2 Bedroom areas on AFCI circuits. After executing routine problem isolation troubleshooting the Electrician identified a failed outlet that showed physical signs of overheating. AFCI Breaker should have tripped before resulting in this level of Electric Outlet failure. So Electrician preceded to check all outlets and switches on this circuit to verify no others showed any signs of failure. At this point 2 part replacement needs identified. 1 outlet and 1 AFCI Breaker. 2nd AFCI Breaker did not trip when test button pressed. Conclusion is both AFCI breaker, 14 years old 1st generation models were compromised and in need of replacement.
So far 5 star service...Electrician was excellent.
I do not have a problem with vendors marking up parts to a certain extent and charging a reasonable labor rate for their expertise that helps cover their over head with a decent profit charge built in....It's how the economics of any specialized service business works.
However the quoted installation + part + (warranty?) Final Quoted installed cost per AFCI was $267 each x 2. Time to install both after tech returned from supply house was 20 minutes.
He did not have in stock on his truck. I'm ok with some time being factored into obtaining the part.
The cost of the Eaton 15 amp AFCI circuit breaker runs around $25 to any consumer online.
So the installed cost was a 10 x factor which by any measure seems excessive. Average Top end Labor cost for a skilled Electrician is around $130. Cost of Parts was no more than $50.
A Reasonable Max charge for replacing these 2 AFCI breakers should have been in the $180-200 range. Amount charged and paid was $534. I knew I was being way overcharged for that part of the service but decided that I did not want to delay the work to shop for a more reasonable rate as the affected area involved a space occupied by an infant. I'm at a point in life where I prefer to let others learn lessons from my experiences. The Vendor should already know that short term profit gains are no substitute for long term repeat business and word of mouth advertising. Although Electric Pros had decent reviews, which is why I selected them, I will likely look for another vendor when I contract for some additional upcoming work.
Unfortunately, although I really liked the technician and wanted to provide a great review, the cost markup on the easiest part of the job was ludicrously excessive. I had already expected the Breakers would need replacing after preliminary Joe Homeowner analysis but was flabbergasted by the upcharge.
Caveat Emptor. The $$'s involved was irrelevant to me. The main disappointment was in the Vendors lack of economic fairness and integrity in how they treated a customer without regard for any future business repercussions. How much potential business they may possibly lose in the future, after individual large or small customers read this review is difficult to measure. It will however cost them considerably more in lost potential revenue than the extra $300-400 they made from a single customer ?
I will also not be able to provide a recommendation for this Vendor to local Homeowners Associations and several large local Real Estate companies who provide preferred vendors list to their buyers and sellers in the DFW metro area.

Doug LeMaster

They need to do quality work from the start...period! I spent $1,800 for 5 outside LED lights. The lights failed within weeks (knocking out almost half my home's electric, including the tankless water heater).

The second tech that came out, said the lights weren't installed using ground contact equipment; poor quality. He replaced the boxes, but not the conduit...about 5 months later the lights failed again when water filled the boxes.

The third tech (Angel) was awesome, he sealed the boxes with silicone and installed a GFI to localize any additional failure. I agreed to the $221 for the GFI install; paid the invoice. I also paid for a service call and diagnostic time even though the invoices clearly say there's a 5-year parts and labor warranty...not sure why?

From that service call, the lights still didn't work and it was determined that photocell was bad. Electric Pros sent me an additional invoice for $259 to have it replaced. I've refused to pay the bill...

21 Nov 19: Update....lights aren't working again! Can't get anyone to return our calls or emails for repair. $2,000 for work to date...will have to take legal action to get money back!

Bob McCranie

Today Electric Pros did a great job installing my electric car charger, several switches and outlets. I was very pleased with the service and the attention to detail. Ask for Jake. Great job!

Kristy McElderry

Did a great job fixing our electrical problem. They immediately knew what the problem was, and had it corrected in the same amount of time it took a previous electrician just to look at it. You can definitely tell they are good at what they do. The price was better than our other quotes as well. Great job Electric Pros we will definitely use your company for all of our electrical work in the future.

Amanda Chow

Highly recommend Electric Pros! I can not say enough good things about this company, the owner and his employees. They were able to schedule the job in my home for the next day and gave me a fair and reasonable quote for the work. The electrician called before coming and was on time. He was courteous and explained to me what he was going to do to fix our breaker problem. We are extremely satisfied, a big thanks to Electric Pros

George Novakov Jr.

I am very pleased with the services provided to me by Electric Pros, Inc. The electrician who completed the work (David B.) was friendly, polite, efficient, and competent. The price quoted to me was reasonable and fair. I would not hesitate to call Electric Pros again for my next electrical project. Great work!

Craig Schwimmer

We had Electric Pros scheduled to install a kitchen chandelier and replace two ceiling fans last week. The chandelier is "fancy", and I knew it would take a few hours to install. But the tech said it would take two people 6 - 8 hours, and cost $1147! $1147 to install a chandelier! Knowing this sounded crazy, I called the company we bought the fixture from - they said it should take one person "a few hours". I explained this to the tech, and asked if he wanted to speak with the manufacturer to see if he thought the job was more complicated than it was. He pushed back forcefully, said he'd done hundreds of these very chandeliers (he clearly has not), and tried to convince me that the job was extremely difficult and time consuming, and that he was uniquely qualified to "do it right". I said thanks, but let me get another estimate. Well, today, another licensed, bonded, highly regarded electrician installed the chandelier (carefully and expertly) in about 3 hours. It cost me $578.